Frequently Asked Questions
Everything you need to know about our professional printing solutions and services.
What is the standard shipping timeframe for Procolored printers?
Most orders are processed within 2-3 business days. Depending on your location, international shipping typically takes 7-12 business days via reliable carriers like DHL or FedEx.
Do Procolored printers come with a warranty?
Yes, all our printers include a 1-year limited warranty covering main parts. Please note that consumable parts such as printheads and ink systems are excluded from the standard warranty.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for bulk commercial orders.
Can I return a printer if I change my mind?
We offer a 30-day return policy for unopened and unused equipment. Due to the nature of professional printing hardware, a restocking fee may apply to opened items.
Do you provide technical support for setup?
Absolutely. Every purchase includes lifetime remote technical support. Our engineers can assist you via video call, email, or remote desktop software to ensure your printer is configured correctly.
Are software and drivers included with the hardware?
Yes, our printers come with the necessary RIP software and drivers. Updates are periodically made available on our official website to ensure compatibility with the latest operating systems.