Returns & Refunds Policy
At Procolored, we stand behind the quality of our printing technology and offer a 30-day return window for unused equipment in its original packaging. Our goal is to ensure your production workflow remains uninterrupted with high-performance electronics and reliable support.
Initiate Your Request
Contact our technical support team via email with your order number and a detailed explanation of the reason for the return.
Technical Assessment
Our engineers will review your request and, if necessary, provide a Return Merchandise Authorization (RMA) number and shipping instructions.
Secure Packaging
Pack the device securely in its original industrial crate or box, ensuring all accessories, cables, and manuals are included to avoid restocking fees.
Inspection and Refund
Once received, our quality control team will inspect the hardware; approved refunds are processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing